How to gain back access to your Online Portal after forgetting your password (UEW)

GAINING BACK ACCESS TO YOUR ONLINE PORTAL AFTER FORGETTING YOUR PASSWORD (UEW)

Step 1:          Login onto the school’s Online portal webpage Click me

Step 2:         After seeing this message when trying to login “Invalid Password” just click on “forgotten Password” just under the login button.

Step 3:          Insert your Username (Index number) and click on the “submit button”

Step 4:          An email will be sent to the email address you used in your online admission form registration. If you cannot recall it will be displayed after clicking on the “submit button”(eg. An email has been sent to myfirstemail@gmail.com)

Step 5:          Open your email and locate the sent message. If not seen in “inbox” check your “spam” messages.

Step 6:       Copy the password in the message by highlighting (place the mouse pointer infront of the password to be copied and click on the left button of the mouse without releasing the button when the mouse pointer changes to a vertical line and drag it across the generated password. You will notice a blue colour background behind the generated password) the password then press the “control key (ctrl)” on the keyboard and Add the “C” letter button on the keyboard to copy the generated password.

Step 7:      Go back to the online portal page Click me

Step 8:             Input your index number and paste your copied generated password (placing the cursor(blinking vertical line) in the password field, press the “control key(ctrl)” on the keyboard and Add the “V” letter button on the keyboard to paste the copied password. You will notice that the password field will be filled with copied contain. If not then repeat step 6 again

Step 9:            When pasting is successful click on login and there you are in your portal

OFOSUHENE EBENEZER

ICT Department (level 200)